Children travelling alone & travellers requiring assistance

Traveller assistance.

If any of the following applies to yourself or anyone you are making a booking for, please contact the Mix & Match Travel Call Centre on 0800 367 468 within New Zealand, +64 3 357 3021 from outside New Zealand or help@mixandmatch.co.nz who will be able to ensure you receive the correct information for your circumstances:

  • Visually impaired/blind passengers
  • Deaf or speech-impaired passengers
  • Mobility-impaired passengers. Anyone who needs help boarding or de-boarding, including requiring wheelchair assistance.
  • Require an escort or caregiver for any reason
  • Need to carry medication, medical supplies or equipment
  • Are suffering from any illness or disease that may make it unsafe for you to fly or others to fly with you, for example chicken pox, measles.

    ​Most pre-existing medical conditions will not prevent you from flying. However, each airline has their own restrictions around pre-existing medical conditions. To find out what constitutes a pre-existing medical condition and whether it will affect your eligibility to fly, please call us on 0800 367 468. Please always check with your doctor or health professional before travel for their advice.

    It is best to book via our Mix & Match Travel Call Centre on 0800 367 468 or help@mixandmatch.co.nz if any of the following apply:
  • You are travelling with a newborn
  • You have had recent surgery


Other points to note:

  • DVT - Deep Vein Thrombosis, if you feel you are at risk of DVT please contact your doctor before travel
  • If you are in the third trimester of your pregnancy you may need to carry confirmation from your medical professional stating it is safe for you to fly

 

Children/infants travelling without an accompanying adult 18 years or older.

We recommend booking directly with your chosen airline if you have an unaccompanied minor or youth travelling alone as different rules apply and all unaccompanied minor bookings must be confirmed with the airline before tickets are able to be issued. Not all flights are available to accept children travelling alone.

Please note if you do book an unaccompanied minor or child as an adult online we may not be able to facilitate this booking as airline rules of carriage apply and Unaccompanied children/youths are not permitted on all flights. Additional fees will apply.

If you would like to book a child travelling alone via Mix & Match Travel please contact the Mix & Match Travel Call Centre on 0800 367 468 within New Zealand, +64 3 357 3021 outside of New Zealand or help@mixandmatch.co.nz if any of the following applies to yourself or the people you are booking, as they cannot be booked online.

An accompanied minor is considered:

  • Children (0-11 years old) travelling alone or travelling without an Adult 18 years old or over

  • Passengers aged 12-15 years who wish to be classified as an unaccompanied minor.

Please note that not all airlines accept unaccompanied minors or young travellers alone, and some have specific requirements for their bookings. Many carriers will only accept unaccompanied minors or young travellers on flights with no transit or connecting flights.

Airlines that do accept unaccompanied minors or young travellers alone charge a fee.

All unaccompanied minor travel must be approved by the airline prior to booking.

When booking accommodation, there must be at least 1 adult staying in each room booked.

Luggage & travelling with Pets.

If any of the following applies to yourself or anyone you are making a booking for, please contact the Mix & Match Travel Call Centre on 0800 367 468 within New Zealand, +64 3 357 3021 outside New Zealand or help@mixandmatch.co.nz who will be able to ensure you receive the right information for your circumstances:

  • Travelling with animals, including guide dogs
  • Travelling with dangerous goods/objects. For a list of goods that are classed as dangerous please call or email us
  • Need to carry medication, medical supplies or equipment
  • You need to transport a large amount of luggage or large items such as sporting gear, musical instruments

 

General.

Always ensure you have the appropriate passport and visas to enter your destination and return to your originating country.

We strongly recommend you take out travel insurance for all travel plans.

Smoking or vaping is not permitted on any aircraft.

If you are unsure of anything or have any questions please contact us on 0800 367 468 or help@mixandmatch.co.nz