Baggage & Meals

What is my baggage allowance?
Baggage allowances can vary by airline and destination. Here is a guide to standard allowances (to confirm allowances for your flight booked, please refer to your ticket or contact the airline you are flying with).

Cabin baggage: The following items CANNOT be carried in your hand baggage: Toy or replica guns (plastic or metal) Catapults. If there is a medical reason that passengers need to inject themselves during the flight (e.g. diabetics) they are permitted to carry syringes in the cabin. They may be asked to produce medical evidence when they check in or at the security screenings (a doctor’s letter will suffice). This should be kept with them at all times.

Checked in baggage allowance: This depends on the airline you are flying with as each airline now has its own baggage rules and specifications. This information will be stated on your itinerary.

What are Permitted and Prohibited Items?
Prohibited items are weapons, explosives, incendiaries, and items that are seemingly harmless but may be used as weapons - the so-called 'dual-use' items. Please contact us if you are unsure whether an item is prohibited.

Do I get a meal on the plane when flying domestic?
Domestic carriers in New Zealand no longer offer meals on domestic flights. On some services you may be provided with a light snack and tea or coffee.

Do I get a meal on the plane when flying overseas?
Some airlines offer a full service with meals, other airlines have food and beverages available for purchase.

How can I request special dietary and/or children’s meals?
When making a booking enter any requests in to the Additional Notes section in the Travellers details section section – please note that some airlines only have a limited range of meal options available depending upon the route. Alternatively contact us on 0800 367 468 or help@mixandmatch.co.nz quoting your booking reference and we will place your request with the airline.