Terms and Conditions: Prices shown are based on one way fares for a single adult. A per person booking fee will apply.
*Due to rapidly changing flight availability, prices and date selections, fares displayed on these calendars may no longer be available.
Book travel insurance with Mix & Match. No matter how well you plan, there is always the chance that things can go unexpectedly wrong.
We partner with Allianz Partners in order to provide you with:
For a full list of benefits as well as terms, conditions, limits and exclusions please read the Leisure policy wording for International bookings and this policy wording for Domestic New Zealand.
Comprehensive
The Comprehensive Plan provides extended benefits and higher limits. Read the Schedule of Benefits and Travel Insurance Policy Wording to determine if the Comprehensive plan is right for you.
Terms, conditions, limits, sub-limits and exclusions apply.
Essentials
If you're on a budget and you only require limited travel insurance cover, the Essentials plan might meet your needs.
Medical expenses overseas can be very expensive. The Essentials plan includes up to $250,000 in cover for overseas medical expenses as well as limited cover for a selection of other benefits. Read the Schedule of Benefits and Travel Insurance Policy Wording to determine if the Essentials plan is right for you.
Terms, conditions, limits, sub-limits and exclusions apply.
Domestic Cancellation
Domestic cancellation plan provides cover for the cancellation of your domestic travel due to unforeseen circumstances.
Read the policy wording to check if the Domestic cancellation plan is right for you.
Simply complete the details in the Quote section above, or click 'book online' below. During this process, you will have the opportunity to compare the different plans we have available in more detail, and view any additional options such as cover for specified items and some pre-existing medical conditions.
Policy Wording
Please find the policy terms and conditions below. This document details the benefits, terms, conditions, limits and exclusions available under each plan. It is advisable that you read and understand this – under the standard terms and conditions, we allow you a 14-day free look period provided your trip has not commenced and you have not made a claim.
Click here to view the Policy Wording
> Full Insurance Policy Wording - for International travel
> Full Insurance Policy Wording - for Domestic New Zealand travel
To make a claim please click here to be taken to our online claims portal.
As part of your claim, you may be required to:
1. Provide us with supporting documentation such as original invoices, receipts, and other vouchers relating to your expenses or loss.
2. Produce your policy details.
3. Provide us with all the information we require to enable us to consider the claim.
What documentation is required to make a claim? You must give us any information we reasonably ask for to support your claim at your expense, such as, but not limited to, police reports, valuations, medical reports, receipts or proof of ownership. If required, we may ask you to provide us with translations into English of such documents to enable us to carry out our assessment of your claim.
• For loss or theft of your baggage or personal effects, you should notify the local police or local government authority within 24 hours and you must obtain a copy of the incident report.
• For damage or misplacement of your baggage or personal effects caused by the airline or any other operator or accommodation provider, report the damage or misplacement to an appropriate official and obtain a written report, including any offer of settlement that they make.
• For medical or dental claims please contact Allianz Partners as soon as practicable and ensure that you retain all reports, receipts, doctor’s certificates and other information.
Currency:
Important claims information
We will pay all claims in New Zealand dollars. We will pay you unless you tell us to pay someone else. The rate of currency exchange that will apply is the rate at the time you incurred the expense.
Depreciation will be applied to claims for Luggage and Personal Effects at such rates as reasonably determined by Allianz Partners. If you can make a claim against someone in relation to a loss or expense covered under this policy and you do not get paid the full amount of your claim, we will make up the difference. You must claim from them first.
Complaints and disputes are not an everyday occurrence at Allianz Partners, as we strive to do things the right way. Sometimes complaints and disputes do occur, and when this happens our objective is to provide you with the resolution in a fair, transparent and timely manner.
General Complaints
If you are unhappy with any aspect of our policy, or if you have a complaint about the service you have received, please contact us by phone on 0800 800 048, or email us at help@allianz-assistance.co.nz. We aim to resolve your complaint immediately, but in the unlikely event that this is not possible, your complaint will be escalated to the appropriate Team Leader or Manager for the investigation.
Claim Appeals
If you are unhappy with a claims decision, the following steps set out our claims appeals process.
Stage 1
Please contact us by telephone, email or fax to discuss the decision. It may be that we have not considered every aspect of your claim as we should have or you may be able to provide us with additional information which will allow us to reconsider your circumstances. Alternatively, we may be able to provide you with a clearer explanation of the reasons for our decisions.
Stage 2
If we are unable to provide you with an outcome you are satisfied with, you may appeal the decision to our Dispute Resolution Manager. Please put your complaint in writing and send it to us by email, post or fax.
Post: Allianz Partners
PO Box 33-313,
Takapuna, Auckland 0622
Attention: Dispute Resolution Manager
Email: Disputeresolution@allianz-assistance.co.nz
Attention: Dispute Resolution Manager
Fax: 09 489 8167
If you have any additional information or documentation with you that you believe may help support your claim, please take this opportunity to provide it. We will acknowledge receipt of your complaint within 5 business days from when we received it and we will respond to your complaint within 10 business days. If we are unable to provide you with the outcome within 10 business days of receiving your complaint, we will contact you to advise you of the timeframe within which you can expect to hear from us.
In circumstances where no reasonable alternative timeframe has been agreed on, or, if we cannot resolve your complaint to your satisfaction within 2 months, we will explain our reasons to you in writing, and provide you with a 'letter of deadlock' so that you can take your complaint to our independent, external dispute resolution scheme.
External Disputes Resolution Process
If you are not satisfied with the outcome of your complaint, you may, subject to their terms of reference, choose to have your complaint reviewed independently by the Insurance & Financial Services Ombudsman Scheme (IFSO). IFSO provide an independent dispute resolution service and their decisions are binding on us. You have up to two months to contact IFSO after our final decision is issued to you. If you do not contact IFSO within this timeframe, they will be unable to consider your complaint.
The contact details for IFSO are:
Freephone 0800 888 202
Telephone 04 499 7612
Email info@ifso.nz
Website: www.ifso.nz
Fair Insurance Code
Allianz Partners New Zealand manages this insurance under binder with The Hollard Insurance Company Pty Ltd as the underwriter, who is a member of the Insurance Council of New Zealand and we support the Fair Insurance Code. You can read the Fair Insurance Code by visiting the Insurance Council of New Zealand website, or by simply clicking here.
FREEPHONE WITHIN NEW ZEALAND
Phone Number: 0800 800 048
Fax Number: 0800 800 167
TO CALL FROM OVERSEAS
Sales Support: +64 9 486 0048
Claims and Emergency Assistance: +64 9 486 6868
EMAIL
Sales Support: help@allianz-assistance.co.nz
Claims: claims@allianz-assistance.co.nz
POSTAL
P O Box 33 313, Takapuna, North Shore City 0740
Allianz Partners advice is available for all services related to:
• medical and hospital
• repatriation
• legal expenses
• evacuation and travel
When you call, Allianz Partners require:
1. Your name
2. Your policy number and selected plan
3. Details of your emergency
4. A contact phone number, including area code
Wherever possible you should lodge your claim with us on your return to New Zealand. If you do require assistance while you are away, please call us.
This insurance is issued and managed by AWP Services New Zealand Limited trading as Allianz Partners and underwritten by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (Incorporated in Australia) (“Hollard”). You should consider the Policy Wording before making any decisions about this travel insurance policy. Terms, limits, sub-limits and exclusions apply. For further information on The Hollard Insurance Company Pty Ltd's financial strength rating, please refer to the following Financial Strength Rating and Overseas Policyholder Preference Disclosure Notice.
The Hollard Insurance Company Pty Limited – Financial Strength Rating and Overseas Policyholder Preference Disclosure Notice
The Hollard Insurance Company Pty Ltd has a financial strength rating of A (Strong) issued by Standard and Poor's.
The Standard & Poor's rating scale is:
AAA Extremely Strong
AA Very Strong
A Strong
BBB Good
BB Marginal
B Weak
CCC Very Weak
CC Extremely Weak
C Selective Default
D Default
The rating may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories.
The rating scale above is in summary form.
A full description of this rating scale can be obtained from www.standardandpoors.com.
An overseas policyholder preference applies. Under Australian law, if The Hollard Insurance Company Pty Ltd is wound up, its assets in Australia must be applied to its Australian liabilities before they can be applied to overseas liabilities. To this extent, New Zealand policyholders may not be able to rely on The Hollard Insurance Company Pty Ltd’s Australian assets to satisfy New Zealand liabilities.
updated 27 March 2024
